Terms

Disclaimer

OLIVAOLE´ is a limited liability company and registered trademarked entity. All content, information, text, logos, graphics, images, products and formulas etcetera are copyright and proprietary. Any information or part thereof copied or used by anyone outside of OLIVAOLE’ for personal use or otherwise without the express written consent of OLIVAOLE’ is prohibited. All information contained in this website is intended for general reference purposes only and has not been evaluated by the FDA or any medical institution and it is not a substitute for professional medical advice or medical examination. These products are not intended to diagnose, treat, cure or prevent any disease or physical condition and individual results may vary. OLIVAOLE’ attempts to be as accurate as possible in its product descriptions; however, OLIVAOLE’ does not warrant that product descriptions or other content of this site is/are error-free, products, packaging, prices and ingredients are subject to change. All our products are formulated with natural ingredients therefore their shelf-life is not indefinite, for best results we recommend they should be stored in a cool or room temperature environment and used within an 8 month period from time of purchase. As with any skin product if a rash or irritation develops you should discontinue use immediately and wash area thoroughly and if problem persists see a doctor. Although all our products are formulated of natural ingredients they are not meant to meet FDA requirements for human consumption and are solely for external use only as a topical skin application.

Shipping Terms

Return Policy

It is very important to us that you are completely satisfied with your purchase and our products. If for any reason you are not fully satisfied, we will gladly issue you a refund for the value of the merchandise within 30 days of purchase with our return policy form. The customer is responsible for shipping charges of the returned merchandise. Please do not mail any package C.O.D., as they cannot be accepted and will be returned to sender. Returns are to be made within 30 days of invoice purchase date. Merchandise must be in the same condition in which it was received with seal unopened and merchandise unused. Please fill out the return-form on our site and submitted to our attention, make sure to use a postal tracking method and to record your postal tracking number when returning merchandise. Please send your package including a copy of your return form, via a prepaid, insured, traceable postal method to ensure a safe and documented delivery. All shipping and handling charges are non-refundable. Please allow 7 to 10 business days for your returned merchandise to be received at our order processing center. Once your return is received and inspected by our customer service department, your refund will be processed and a credit will be applied to your account via the same method of payment. This process usually takes 72 hours but it can take an additional 2-10 business days after your credit is applied for it to post to on your account. We do not accept returns on sale/discounted merchandise. At the time of purchase, we clearly state no returns or exchanges on the product details page. All sale items are final sale.

Exchange Policy

Due to the nature of our products we cannot process exchanges or refunds for merchandise that has been used, opened or unsealed.

Order Status & Tracking

Step 1: When you place an order we will send you a confirmation email letting you know that your order has been received and it is being processed.
Step 2: When your order is shipped we will send you a confirmation email letting you know the merchandise was mailed. This email will contain: shipping date, postal tracking number and postal carrier service information.
Step 3: Please save this information so that you can track your order delivery status.

Should you have any questions or require additional information, please feel free to contact us anytime via email.

Payment Methods:

Mastercard, American Express, Visa and PayPal
Official PayPal Seal

We do not accept:

CODs
Layaway Plan
Money Orders
Personal Checks

Retail Store Purchases:

In the event that you purchase OlivaOle’ products via a retail store and you would like to return, refund or exchange your purchase, please inquire directly with the respective retail store in which the purchase was made regarding their store policies. We can only process returns and refunds for OlivaOle’ merchandise that was purchased via the OlivaOle’ website.